Returns & Exchanges

At VR Wave, we want you to be fully immersed in your experience, which is why we offer a 30-day return policy on all hardware and accessories. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your satisfaction.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the electronics in their original packaging, ensuring all cables, manuals, and components are included to qualify for a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the condition of the device, we will process your refund or exchange within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing